Facts About phone number for empire carpet Revealed

I wouldn’t recommend your company to put carpet inside a Pet dog home. The operate was awful and so they don. treatment. The salesman was just as undesirable. I termed him 6 times and he hardly ever bothered to phone back. Its been a nightmare. I’m inside of a wheelchair And that i should phase about extension cords ever in which I'm going.

Once again, he wasn’t able to finish. He needed to return for the fourth working day. Him and his spouse and children were in and out of my house once again until 8pm when he ultimately completed. Each and every certainly one of today, all my animals had to be locked up in bedrooms due to the again door being forced to be still left open all day long extensive. The first two days, I couldn’t even use my kitchen area or stove for two times and needed to order food which i wasn’t ready to pay for (I've 6 human being familly).The get the job done he did gave the impression of it had been fantastic, but after a 7 days, the trimming he place down is all peeling up in various locations, and a lot of the boards in doorways are presently chipping. Once we termed Empire customer service concerning this a couple moments, they generally shrugged us off and said oh properly. We obtained a credit history of $seventy five, which is outwardly the maximum. We were being pretty unsatisfied with the do the job and called to obtain anyone occur out and take care of the hurt as well as bad installation. We specified twice in that call to NOT send out the exact same male that was below just before. He was designed to be here 10am to examine the do the job. 2pm rolls all-around, nevertheless no person. We named to ask exactly where he was, and they instructed us he was managing late. We asked who it was, they usually stated it had been a similar dude who put in it. Furious, we advised them we specified Never to ship exactly the same man who did the function, terminate that and send out someone else the next day. They agreed, apologized, said it shouldn’t have happened. The following day rolls close to and guess who exhibits up at my door? The exact same male we advised them numerous instances not to send out! We needed to mail him away and call Once more, for a THIRD time for you to At last get someone out the subsequent 7 days who was diverse. He showed up and was basically stunned at the Terrible excellent of your perform which was done. He truly checked out the floors and claimed “No XXXXXing way…” beneath his breath. That’s how undesirable it was. We’re continue to ready now, almost two months has handed, for him to have the ability to come back and resolve this Awful operate. Hardly ever, ever, at any time, ever, EVER use Empire Today! Their customer service has actually been unhelpful, unapologetic, and absolutely incompetent!

As of eleven:30am aug 21, 2017. I sit here waiting as I was promised a connect with in 30min. Not a soul has identified as. Not one person has confirmed up for my put in. I’m now contacting in and getting resolution. I was promised an set up

June 19, 2018 at nine:04 am I have talked to a number of customer service people that all tell me someone will call me back again but nobody ever does? Past 7 days Empire known as me to tell me that they would be out Monday June eighteen th to setup our carpet, On Sunday somebody named Tony referred to as me and claimed ended up they putting in carpet on Monday or laying it down. I claimed it was a location rug he asked if I realized the dimensions. I claimed your salesman measured it, Tony reported the dimensions were not around the purchase.He would contact the salesman Carmelo to have them but if it needed binding it couldn t be done the next day. I claimed All of this was offered to Carmelo therefore you don t know any of it the day before your suppose to come out. I am eighty many years old and my wife and I moved all we could within our Bed room mainly because they have been popping out the next day.

I count on for being reimbursed for break day function and possibly for the whole carpet since you cannot empiretoday reviews abide by up in the warranty .

However It could be terrific to acquire Empire stand guiding their bad installation and unintelligible customer service

You will notice my reaction below yours. I've attempted many versions to e-mail the CEO without having luck. If you find a working e-mail for him, remember to share as I supposed my reaction for him.

Your staff experienced a blank slate whenever they arrived to carry out the Preliminary installation. It ought to have been quick and pain-free. Now I should shell out in your team’s weak small business observe. Thanks for taking the time to review my concern.

June 13, 2018 at seven:08 pm Hello My Name is Carolyn Hoelle, And that i just needed to Permit you know how awful your pittsburgh office treats their customers. I had a income guy come to my residence and give me a quotation for carpet for my front room and corridor and laminate for my kitchen area. The profits gentleman verified that they'd set up the subsequent Saturday, that I might almost certainly be the first simply because my get was an enormous occupation with equally installations, Well I stayed up all evening acquiring all of my breakables outside of my kitchen and lounge, The installers confirmed up with just the carpet and so I known as Ryan the set up manager And that i told him that I was not delighted and I lost daily of labor and had all of the objects from both equally rooms in my bedroom and could stay awake in my bed, He mentioned he was sorry that they sometimes they have the laminate carried out first that he created a error and when I Enable the installers put in my carpet he would make sure they will be careful not to dirty my new carpet.

We’re sorry to hear that the worries have not been tackled. Your may possibly send your issues and Notice of Right to Terminate to customersupport@ empire-today.com for even further assistance.

November 29, 2017, The Get hold of states they're going to install the laminate flooring in my eating home front room and compact closet in the living room and Should the floors will need leveling which was also A part of my deal. See attached deal 14 pages. The closet wasn't done I was informed by the installer I remaining the stuff for the closet you and your partner can do this. The installer showed up at 830am by himself at 930am he known as an individual and commenced cursing and finding upset.

He expounded on the amazing warranty with the sample I chose (though Never ever offering me a guarantee in hand). I ought to have bailed then and there, my lousy.

September nine, 2018 at ten:10 pm So This is often now September and I've nevertheless to view a resolution. All manner of communication on Empire’s part has been stopped. In reality, I've now received a threatening letter from you. You respond to Every single on the complaints you will get that has a generic “we comprehend”, “ we just take these issues very very seriously” or “we’re on the lookout into it”.

At twelve:30 when he didn’t phone I referred to as him. He claimed that he had sent an electronic mail and was ready to an e-mail back again. It truly is 3:fifteen. I’ve identified as and nobody will remedy the phone. Furthermore my carpet hasn't been put in. I named and spoke with Megan she was incredibly pleasant. She scheduled me for Tuesday Oct tenth. At six:13am got a simply call stating an installer for Empire would come to my household. At 9:00 not one person experienced arrived so I begun contacting. First phone – an individual will simply call you back. 2nd call – (forty five mins later) anyone will simply call you back. 3rd get in touch with, I acquired the same reaction. Then at 10:forty five the installer named and said they we not coming. He questioned if they could reschedule for subsequent Monday. I reported no and hung up. Service is awful, disconnected, and unreliable. I am at this time searching for somebody to install carpet in my household.

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